Privacy Policy

Last updated: November 2025

This Privacy Policy explains how Urban Magpie collects, uses, and protects your personal data when you visit this website or purchase our products.

1. Data Controller

Owner: Isabella [Surname]
Business Name: Urban Magpie
Address: [Business address to be confirmed]
Email: urban.magpie.ai@gmail.com
Country: Spain

2. Data We Collect

We may collect and process the following categories of personal data:

• Order information: name, email address, shipping address, purchased items, and order history.
• Payment information: processed securely by PayPal (we do not see or store your full card details).
• Account / registration data: name, email, and any optional notes you provide when registering or contacting us.
• Communication data: emails you send us, including support requests and feedback.
• Technical data: anonymised or aggregated data such as browser type, device information, and basic usage data, used to keep the site running reliably.

3. How We Use Your Data

We use your personal data for the following purposes:

• To process and deliver your orders and manage payments.
• To create and manage your customer account (if you register).
• To communicate with you about orders, returns, and customer support.
• To send transactional emails such as order confirmations or important updates.
• To operate, maintain, and improve our website and services.
• To comply with legal and tax obligations.

4. Legal Bases

We process your data based on the following legal grounds:

• Contract: to fulfil and manage your orders and provide the products you purchase.
• Legal obligation: to keep records for tax and accounting purposes.
• Legitimate interest: to improve our services, prevent fraud, and respond to your messages.
• Consent: for any optional communications (for example, if you sign up to a newsletter in the future).

5. Data Processors & Third Parties

We use trusted service providers to help run our shop. They only process your data as necessary to provide their services to us:

• Printful: production and fulfilment of orders (printing and shipping your items).
• PayPal: secure payment processing.
• Netlify: website hosting and delivery.
• Supabase: storage of registration and customer data (for example, when you sign up on the register page).
• Resend: sending transactional emails such as order confirmations or updates.

These providers may be located in or outside the EU. Where data is transferred outside the EU, we aim to ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections.

6. Data Retention

We keep your personal data only as long as necessary for the purposes described in this policy:

• Order and invoice data are kept for the period required by tax and accounting laws.
• Account and registration data are kept while your account is active or until you ask us to delete it, unless we must keep it longer for legal reasons.
• Emails and support messages are kept as long as needed to handle your request and for a reasonable period afterwards.

7. Your Rights

Under applicable data protection laws (such as the GDPR), you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, where legally possible.
• Restrict or object to certain types of processing.
• Request data portability.
• Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at urban.magpie.ai@gmail.com.

8. Cookies

We use cookies and similar technologies to keep the site functioning (for example, to remember your cart and process payments). For more details, please see our Cookie Policy.

9. Security

We take reasonable technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, or alteration. No online service can guarantee absolute security, but we work to keep your data safe.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page shows the current version. Significant changes will be highlighted where appropriate.

11. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Urban Magpie
Email: urban.magpie.ai@gmail.com